Refunds

TABLE OF CONTENTS


Refunds are handled differently depending on the cancelation policy and who cancels the booking. The cancelation policy for a listing is set in the listing wizard when a listing is created. It is also possible to have a global default cancelation policy set up in landlord settings. 


Find more information about cancelation policies. 


How are refunds processed? 

If the tenant cancels

If a tenant cancels a booking within the cancelation policy, they will receive either 100% (for flexible cancelation policies when the cancelation happens 14 days before the booking) or a 50% refund. Spacewise transactional fees (4%) will always be deducted before the refund is issued. Refunds are made out to the payment method used when booking a space.



Duration before booking start date

30 days14 days7 days<6 days
Flexible100% Refund (after 5% cancelation fee)100% Refund (after 5% cancelation fee)50% Refund (after 5% cancelation fee)No refund 
Moderate100% Refund (after 5% cancelation fee)50% Refund (after 5% cancelation fee)No refundNo refund
Strict50% Refund (after 5% cancelation fee)No refundNo refundNo refund



E.g. for a $100 refund, $5 is deducted for Spacewise fees, making the total $95. Then, 50% of $95 will be refunded to the tenant.


If the landlord cancels

When a landlord cancels a booking, the tenant receives a full refund (100%) and the cancelation fee is charged to the landlord. 


If Spacewise cancels

In the rare circumstance that Spacewise has to cancel a booking, the tenant receives a full refund and Spacewise carries the cancelation fee. 

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