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Refunds are handled differently depending on the cancelation policy and who cancels the booking. The cancelation policy for a listing is set in the listing wizard when a listing is created. It is also possible to have a global default cancelation policy set up in landlord settings.
Find more information about cancelation policies.
How are refunds processed?
If the tenant cancels
If a tenant cancels a booking within the cancelation policy, they will receive either 100% (for flexible cancelation policies when the cancelation happens 14 days before the booking) or a 50% refund. Spacewise transactional fees (4%) will always be deducted before the refund is issued. Refunds are made out to the payment method used when booking a space.
| Duration before booking start date | ||||
| 30 days | 14 days | 7 days | <6 days | |
| Flexible | 100% Refund (after 5% cancelation fee) | 100% Refund (after 5% cancelation fee) | 50% Refund (after 5% cancelation fee) | No refund |
| Moderate | 100% Refund (after 5% cancelation fee) | 50% Refund (after 5% cancelation fee) | No refund | No refund |
| Strict | 50% Refund (after 5% cancelation fee) | No refund | No refund | No refund |
E.g. for a $100 refund, $5 is deducted for Spacewise fees, making the total $95. Then, 50% of $95 will be refunded to the tenant.
If the landlord cancels
When a landlord cancels a booking, the tenant receives a full refund (100%) and the cancelation fee is charged to the landlord.
If Spacewise cancels
In the rare circumstance that Spacewise has to cancel a booking, the tenant receives a full refund and Spacewise carries the cancelation fee.
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