Cancelation Policies

There are 3 cancelation policy types to choose from, ranging from flexible to strict. The cancelation policy will determine how a refund is processed.


Find more information about refunds.


Flexible “1 Week”  

  • Bookings cancelled up to 2 weeks (14 days) before the start of the lease will receive a 100% refund (after our Fees have been deducted)

  • Bookings cancelled up to 1 week (7 days) before the start of the lease will receive a 50% refund (after our Fees have been deducted)

  • Cancelations must be made by 12 midday CET (Central European Time) on the appropriate day.


Moderate “2 Weeks”

  • Bookings cancelled up to 2 weeks (14 days) before the start of the lease will receive a 50% refund (after our Fees have been deducted)
  • Cancelations must be made by 12 midday CET (Central European Time) on the appropriate day.


Strict “1 Month”

  • Bookings cancelled up to 1 month (30 days) before the start of the lease will receive a 50% refund (after our Fees have been deducted)
  • Cancelations must be made by 12 midday CET (Central European Time) on the appropriate day.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article